Planet WNAP-1260 Bedienungsanleitung PDF herunterladen (Seite 152)

User’s Manual of WNAP-1260

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Appendix B. FAQ

Malfunction Solution

The WNAP-1260 is not

responding to me when I want

to access it via web browser

a. Please check the connection of power cord and

network cable of the WNAP-1260. All cords and cables

should be correctly and firmly inserted to the device.

b. If all LEDs on the WNAP-1260 are off, please check the

status of power adapter, and make sure it is correctly

powered.

c. You must configure your PC as the same IP address

section with the WNAP-1260.

d. Are you using MAC or IP address filter? Try to connect

the WNAP-1260 by another computer and see if it

works; if not, please restore the WNAP-1260 to factory

default settings (Press “reset” button for over 10

seconds).

e. Shift the hardware switch to Router Mode, and set your

computer to obtain an IP address automatically

(DHCP), and see if your computer can get an IP

address.

f. If you just did firmware upgrade and this happens,

contact the dealer of purchase for help.

a. If all above solutions don’t work, contact the dealer of

purchase for help.

Unable to get connected with

the Internet

a. Go to “Management  Status” submenu, and check the

WAN configuration status.

Please be patient, sometime Internet is just that slow.

b. If you connect your computer to the Internet directly

before, try to do that again. And check if you can get

connected to the Internet with your computer directly

via the device provided by your local Internet service

provider.

c. Check the WAN access type (Static IP / Dynamic IP /

PPPoE / PPTP / L2TP), user name, password, and the

other parameters provided by your local ISP again.

d. Call your Internet service provider and check if there is

something wrong with their service.

e. If you just can’t connect to one or more website, but you

can still use other internet services, please check URL

filter in the web UI.

f. Reset the WNAP-1260 to the factory default settings

and try again later.

g. Reset the device provided by your Internet service

provider as well.

h. Try to use IP address instead of hostname. If you can

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